Support
We're here to help you get the most out of Athlete Mindset.
Contact Us
Have a question, issue, or suggestion? Reach out to our support team and we'll get back to you as soon as possible.
Frequently Asked Questions
Subscriptions & Billing
How do I manage or cancel my subscription?
On iOS, go to Settings → your name → Subscriptions to manage or cancel. On the web, visit your Profile → Subscription settings. Cancellations take effect at the end of your current billing period.
Can I get a refund?
For iOS purchases, refunds are handled through Apple. Visit reportaproblem.apple.com to request a refund. For web subscriptions, contact us at support@athletemindset.app.
What's included in the free plan?
Free users have limited access to voice coaching sessions and training library content. Subscribe to unlock unlimited sessions, personalized training plans, and all premium features.
Account & Profile
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
How do I delete my account?
Go to Profile → Settings → Delete Account. This removes app account data from our Firebase systems where available, including training history, goals, transcripts, generated audio, and profile images. Some provider, billing, legal, security, analytics, and backup records may be retained as described in the Privacy Policy.
Can I change my sport or profile information?
Yes! Go to Profile and tap on any field to update it. Changes to your sport will personalize future coaching sessions and training content.
Voice Coaching (Aomi)
What is Aomi?
Aomi is your AI-powered mental performance coach. It uses advanced AI voice technology to provide real-time, personalized coaching sessions tailored to your sport and goals.
Is my voice data stored?
Voice audio is processed in real time by Google AI services. We do not save raw voice audio to your account, but transcripts, summaries, and coaching memories may be saved for history and personalization.
The microphone isn't working. What should I do?
Make sure you've granted microphone permission in Settings → Athlete Mindset → Microphone. Try closing and reopening the app. If the issue persists, contact us at support@athletemindset.app.
General
What devices are supported?
Athlete Mindset is available on iPhone and iPad running iOS 17 or later, and on the web at athletemindset.app.
Is my data secure?
Yes. We use industry-standard encryption and secure infrastructure powered by Google Cloud Platform and Firebase. Read our Privacy Policy for full details.