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Frequently Asked Questions
Subscriptions & Billing
How do I manage or cancel my subscription?
On iOS, go to Settings → your name → Subscriptions to manage or cancel. On the web, visit your Profile → Subscription settings. Cancellations take effect at the end of your current billing period.
Can I get a refund?
For iOS purchases, refunds are handled through Apple. Visit reportaproblem.apple.com to request a refund. For web subscriptions, contact us at sondre@athletemindset.app.
Is it free?
Athlete Mindset is free to download and free to try. Continued access is a subscription in the app; the plan length, any trial and the price are shown before you subscribe, and you can cancel in your iPhone settings.
Account & Profile
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
How do I delete my account?
Go to Profile → Settings → Delete Account. This removes app account data from our Firebase systems where available, including training history, goals, transcripts, generated audio, and profile images. Some provider, billing, legal, security, analytics, and backup records may be retained as described in the Privacy Policy.
Can I change my sport or profile information?
Yes! Go to Profile and tap on any field to update it. Changes to your sport will personalize future coaching sessions and training content.
Voice Coaching (Aomi)
What is Aomi?
Aomi is the AI mental coach inside Athlete Mindset. Talk out loud or type about the moment you tighten up, and Aomi suggests a short session that fits your sport and the time you have. Aomi is AI and can make mistakes. It isn’t a therapist or an emergency service.
Is my voice data stored?
Talking to Aomi is optional and asks for your consent first. To reply, your voice and the conversation are sent to the AI service that powers Aomi, and we do not save raw voice audio. You can delete sessions and coaching memories in the app. The Privacy Policy explains which providers process your data.
The microphone isn't working. What should I do?
Make sure you've granted microphone permission in Settings → Athlete Mindset → Microphone. Try closing and reopening the app. If the issue persists, contact us at sondre@athletemindset.app.
General
What devices are supported?
Athlete Mindset is available on iPhone and iPad running iOS 17 or later, and on the web at athletemindset.app.
Is my data secure?
Yes. We use industry-standard encryption and secure infrastructure powered by Google Cloud Platform and Firebase. Read our Privacy Policy for full details.